5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that almost all security guard businesses are capable of providing the support that property supervisors want, but too often do not due to a lack of continuing quality control processes.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you determine if the guard organization is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it’s crucial to implement a system of verification and quality control to ensure that issues associated with the lack of performing these jobs don’t start to happen.
In this article we’ll discuss five (5) simple actions to improving your security guard service and achieving everything you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to screen if the guard is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first conversation can tell you a lot on what to expect from this guard and it provides you a chance to ask a different guard if you think that it is essential.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation to the delegated property”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• How long is each new officer trained?
• How long can the security company double bank?
Determine the response to each of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they start to feel that their job is not significant and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your property. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident that the consultant is not really a security guard company. If that’s the case, your audit is sure to develop issues with your existing security guard company.